Have you ever experienced terrible customer service? Or exceptional customer service? Both are unforgettable... but only exceptional customer service happens with intentionality. (I doubt many people who would like to keep their jobs seek to be terrible!) Customer service is crucial in business AND in ministry. I emphasize AND because often times, I feel like ministries leave this emphasis out. While "customer" may not pertain to the ministry, service is perhaps the most genuine way we can align ourselves with God's love. When someone emails or calls with questions or concerns, they should know by our reply that they are dealing with a Christian. And by that, I mean they should see that our mannerisms and attitude are like Christ. We are slow to anger. We are patient, and we listen to them. There have been many emails that I have received in my years of various customer service roles where my flesh wanted to immediately send them an email back and basically say.... “I’m sorry, but no.” But then, when tempted to anger, the Holy Spirit reminds me, "Teeny, what a great opportunity to show someone My grace." It’s been the times where I have shown grace to [...]