At She Works His Way, we want to ensure you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempted to resolve issues with the SWHW team and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
***Please note that digital products are non-refundable.
Physical Product Returns or Refunds
To request a return/refund:
- Email us at [email protected]
- Please provide the order number of the product you want to refund and your full name.
- She Works His Way and our payment processor submits the refund immediately and make every attempt to process the refund as quickly as possible.
Once we’ve had a chance to review the request, we will process the refund/return and you will receive a confirmation email associated with the email on your account. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Shipping Rates + Costs:
The shipping rate + costs include shipping fees as well as handling fees for warehouse order fulfillment. The shipping rate varies based on the quantity and cost of items in your cart as well as the delivery location. International orders require more shipping costs, therefore, the shipping rate is calculated with the increase in mind.
Shipping Methods and Delivery Times:
We offer several shipping methods based on the most economical way to package and ship your products. Expected delivery times vary based on the fulfillment merchant selected by our fulfillment center.
We offer shipping to the US, US Territories, and Canada. Please contact us at [email protected] for international shipping rates.
Missing or Lost Packages:
There are several reasons why a package gets lost or becomes a delivery exception, and most times, it is out of the control of She Works His Way. If you are missing a package, please email us at [email protected] with your full name and order number and we will get back to you with your next steps.