The Extra Mile: Developing Customer Loyalty
In high school, all of my friends were going out for track, and somehow, they convinced me that I needed to join them. The only problem was that my friends were fast, strong, and just naturally gifted athletes. I, on the other hand, was not. But I figured that if I went out for long distance as my event, I could at least endure, be consistent with my workouts, and hang in there. And that’s what I did. It wasn’t pretty, but I never gave up. Looking back, I’ve learned that this is a theme that has run throughout my entire life, especially when it comes to my business. I’ve never been the fastest, strongest, or most gifted, but I have tried to go the extra mile by enduring the ups and downs and by continuing to show up every day to be consistent. I truly believe that going the extra mile helps develop customer loyalty. And in my experience, this is done in three equally important ways: First Impressions We’ve all heard the famous Will Rogers quote: “You will never get a second chance to make a first impression.” It’s so true! Think about it—the minute you walk [...]